Discovery and C Track are totally ***********!

Shortly after having the DQ Tracker fitted in my vehicle, my boot catch became faulty and would not lock. The trimmings around the lock had been broken when they fitted the tracker. Having notified Discovery who paint this falsified image of saving and receiving efficient service with their vehicle insurance, one month later and I am still driving an unlockable vehicle. approximately ten days after the installation of the tracker the boot catch became unserviceable. C Track then sent their technician to check the vehicle and he could not diagnose the fault. He then requested that I take my vehicle to the dealership for a diagnostic report on the failure of the boot lock which I subsequently did. After the vehicle being at the dealership for the entire day, I was then notified via email by the dealership stating that there was an electrical malfunction found on the boot lock and the rear luggage compartment trims broken. I then had to forward this email to Discovery three times, and after following up several times I was assisted by a call centre agent I was then informed that the diagnosis was forwarded to C Track, however they will not accept the diagnosis from the dealership, yet they requested that the dealership carry out the diagnosis. Another appointment was then arranged to meet after several more phone calls to Discovery however the Discovery technician failed to arrive and therefore another day of inconvenience to me. It has now been one month and C Track fail to accept and acknowledge responsibility for their incompetence, and I am no further than I was after day 10 after joining Discovery Insure. It seems that because I am a female I get pushed from pillar to post even though the diagnosis is in black and white. I would not suggest or refer C Track or Discovery to ANY single person I know, I regret ever changing my insurer! I have requested them to remove their junk C Track, to return my car as to how it was and all parties part ways. From that day I heard absolutely NOTHING from either party and would like to know who is responsible if my vehicle is ****** or broken into as the boot does not lock.