Discovery and AVIS service

1. The person that called me was hardly audible. I had to request him several times to speak clearly. 2. I requested a vehicle delivered to the panel beaters which a very rude Avis lady told me could not happen because of THEIR problems. Needles to say, I waited 2 hours with a lot of phone calls before AVIS decided that they would pick me up -AVIS even suggested that I postpone my appointment at the panelbeaters to suite AVIS!!!!!!! That after I have made all my work arrangements around this appointment. When I refused the actually requested me to request the panel beater to transport me!!!!!!!!! I refused again. As a pensioner I had to wait more than 2 hours. Where were Discovery?????? I pay for this service and neither Discovery or AVIS were helpful. AVIS = A Very Insufficient Service. The person handling the claim did not even respond to my emails. My Discovery broker was helpful, but it seems that Discovery and AVIS did not worry