RM
Rufaro M

1 reviews | Active since Mar 2015

06 May 2015, 10:01

DISCOVERY ABSOLVES THEMSELVES OF RESPONSIBILITY!

I was originally happy with Discovery Insure right after my accident happened - which was in mid March. I was given a rental car for 30 days which I had to return on 11 April. I asked for an extension because I still did not have my car back but they said no - the delay on the supplier part is apparently MY PROBLEM and not THEIR PROBLEM. I find that comical considering the suppliers are in THEIR NETWORK and they should make sure that the suppliers in THEIR NETWORK provide the required level of service to their customers.<br> <br> It is now the 6th of May...I still do not have my car and I still do not know when I will get it back. I have had out of pocket expenses since 11 April to date for a rental car because they refused to extend my car rental even though the delay is on the part of THEIR chosen suppliers. VERY DISAPPOINTING.<br> <br> In calling Discovery and following up with them, they really don't seem to care. An email that I wrote to complain was ignored - no response at all. They have absolved themselves of responsibility!!

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Replies (1)
Discovery Insure
Discovery Insure's reply06 May 2015, 12:22
Official
Hello rmunzara,

I will look into the matter above and provide you with feedback during the course of tomorrow.

Kind Regards
kesh Bassdhev