discovery 4th request poor poor unqualified staff members

come on mr discovery this is now ISSUE NO 4 you send me an schedule today which I can not open due to your password system which I have NEVER used also send me a claims history with claims against my name when my cars were not even insured by yourself according to my records and I definitely did not claim not a nice way to handle your customers sir PLEASE dont send me an email into the air call me or let us have an email to respond to