SD
Sibongile D
1 reviews | Active since Feb 2026
10 Feb 2026, 14:09
*********** Discovery
I was involved in an accident with a discovery insure client who admitted fault and gave me his claim details. What a ********** experience from the Discovery third party claim division. The person allocated to process my claim literally ghosted me even after several emails sent. The consultants at the call center were ****s. From telling me that my claim is at assessment to saying they didn't receive any documents from my side. I'd tell anyone claiming as a 3rd party to just forget it.
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Replies (2)
Discovery Insure's replyOfficial
10 Feb 2026, 14:22Good day
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the frustration and inconvenience you have encountered while handling your third-party claim with Discovery Insure.
We acknowledge the concerns you raised regarding the lack of communication and follow-up from the assigned claims consultant. Please be assured that we have taken immediate corrective actions to address the situation. In addition, we have implemented more stringent quality control measures to ensure that such issues do not occur in the future.
Your feedback is highly valued, and we remain committed to providing a better claims experience.
Regards
Discovery Insure
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the frustration and inconvenience you have encountered while handling your third-party claim with Discovery Insure.
We acknowledge the concerns you raised regarding the lack of communication and follow-up from the assigned claims consultant. Please be assured that we have taken immediate corrective actions to address the situation. In addition, we have implemented more stringent quality control measures to ensure that such issues do not occur in the future.
Your feedback is highly valued, and we remain committed to providing a better claims experience.
Regards
Discovery Insure
Discovery Insure's reply10 Feb 2026, 14:22
Official
Good day
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the frustration and inconvenience you have encountered while handling your third-party claim with Discovery Insure.
We acknowledge the concerns you raised regarding the lack of communication and follow-up from the assigned claims consultant. Please be assured that we have taken immediate corrective actions to address the situation. In addition, we have implemented more stringent quality control measures to ensure that such issues do not occur in the future.
Your feedback is highly valued, and we remain committed to providing a better claims experience.
Regards
Discovery Insure
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the frustration and inconvenience you have encountered while handling your third-party claim with Discovery Insure.
We acknowledge the concerns you raised regarding the lack of communication and follow-up from the assigned claims consultant. Please be assured that we have taken immediate corrective actions to address the situation. In addition, we have implemented more stringent quality control measures to ensure that such issues do not occur in the future.
Your feedback is highly valued, and we remain committed to providing a better claims experience.
Regards
Discovery Insure
Discovery Insure's replyOfficial
11 Feb 2026, 13:33Good day
Thank you very much for taking our call. Our Liabilities team has confirmed that they are looking into the claim and will keep you updated. Thank you very much for your understanding and patience.
Regards
Discovery Insure
Thank you very much for taking our call. Our Liabilities team has confirmed that they are looking into the claim and will keep you updated. Thank you very much for your understanding and patience.
Regards
Discovery Insure
Discovery Insure's reply11 Feb 2026, 13:33
Official
Good day
Thank you very much for taking our call. Our Liabilities team has confirmed that they are looking into the claim and will keep you updated. Thank you very much for your understanding and patience.
Regards
Discovery Insure
Thank you very much for taking our call. Our Liabilities team has confirmed that they are looking into the claim and will keep you updated. Thank you very much for your understanding and patience.
Regards
Discovery Insure