Discovering discovery - too big to fail but really trying

I cant believe im BACK on hellopeter again. This is absolutely ridiculous. Its as though discovery is now punishing me because i have complained. I dont mind simply getting a different insurer but i just need whats owed to me to be paid and i can move on. And the higher you go the worse the service becomes. Today i had a call scheduled with Grant Wills, drops me at the last minute to attend to personal matters, hands me over to his PA who guess what? Also promises me a call and goes awol. A fe weeks ago i dealt with a team leader in client servicing, Thabiso Mahlangu, exactly the same. Promised a call, call never came, a few sweet nothings and emails stopped getting responded to. And it’s impossible to get the people these people report to but im guessing they are even more busy with their kids so surely thats asking for too much.