Discovered DISCOVERY is a disaster!!!

Since the beginning of 2023, my mum and I became members of the Discovery Classic Priority medical aid plan. It has been 8 months and we still have not yet received the 2 medical aid cards I requested as my mum and I don't live together.

Since then, I have also subscribed to Vitality rewards program which although I am paying for I cannot reap the benefits thereof simply because I have not received those cards as well.

Then, I go ahead and get my 2 properties, structure, contents and 4 motor vehicles covered by Discovery Insure.

I was then informed that I have to take all my vehicles to Tiger Wheel & Tyre for Dq-Track (whatever that is) and guess what...???

After several trips to accomplish this, I was told that until I get the Discovery Insure App working on my cell phone, nothing can be done.

So, what's the problem??? The App is downloaded, installed and the Id number entered. The OTP received and entered is incorrect. See attachment. The App has been deleted and reinstalled several times over the past week on different phones and in different provinces and still... OTP is incorrect.

I am starting to think perhaps subscribing to Discovery and paying in excess of 13k per month is, INCORRECT!!!!

I have tried to get in contact through emails to have my issues resolved but I am still very very unhappy.

Should I be looking to take my business elsewhere, if this is only the START of issues I hate to think if the worst of Discovery is yet to come.

Perhaps, I will require Life cover after this.

Very discontented client.