Discover the depths of despair

Geyser trips at mains, called for emergency home assistance. Plumber sent for assessment yesterday, said geyser has to be replaced. Consultant from discovery emergency assistance called to tell me I have to follow up with claims department and his work is done since claim is submitted. Ridiculous! Have called claims 3 times this morning and two seperate people assured me they'll get plumbers to come out immediately. The last time I insisted to hold the line until authorisation approved; on hold for 20 minutes then consultant hung up on me...claim remains in pre authorisation: spoke with plumbers directly and they say discovery has contacted them but they'll not come out until approval mail was received. So I'm 3rd day without hot water and livid about how discovery handles emergencies! I moved my entire portfolio to discovery due to excellent service, but this is unacceptably frustrating!!