Discover no service!

Horrible customer service, i had an incident with my car while away from home on the 18th of April, till today not 1 single call from Discovery.

I have to follow up, yet my request to move my car to my residential area to have it repaired close by to me and they have previously repaired a car of mine and did an exceptional job of it. Discovery chose to ignore this and had to request again only for it to be approved last week and the vehicle only booked in by my preferred panel beaters Yesterday the 4th of MAY!

The worst part is the "NO CARE... NO URGENCY... GET STUFFED" ATTITUDE first thought it was just Matsapula that had my case with her for over a week without actioning anything but then i requested for her manager, Promised me that he will contact me but he is in a meeting, which i told her i can put money on wont happen.... did not happen, had to again follow up and thanks to one decent agent in the call centre was awesome to confirm dates and persons with the case. I proceeded to call them again last week on the 28th to speak to Sheridan who according to him never received a request to call me...

I proceeded to express my disgust in the low/no level of service and requested he come back to me with feedback and also remove the lady of my profile, none of this happened.

Again today was on hold after trying to follow up with Sheridan as he seems to not be able to give a customer feedback only to be left on hold and hung up on after almost 17 minutes.

Whats really heartbreaking is that i Defend DI everytime i get a call from other insurers and say not interested even when they are cheaper than discovery and now when it really mattered they left me behind stranded as now it wont be 10 -15 days to repaired as that will only now start tomorrow, SHOULD ALL PARTS be available!!!!

SINCE 18/04/2026 till now 05/05/2026 no repairs have been done No follow ups have been made Nothing other than a no-reply email and an update today to say they have the car and will order parts even tho they already called me to inform me as discovery cant do that!!!