Discover Insure is ***********

I was in a car accident on the 8th of August, I laid a claim immediately with my insurer Discovery. I didn't receive any communication from them until I had to call again to check on the progress of my claim only to find out that my claim wasn't recorded. This has caused major delays in my claim. I had no one from the legal team contacting me until I had to do a follow up (which is NOT my job). I only received my car on the 12th of September (Over a month later) when i asked the repair centre what took so long, I was told Discovery only authorised my claim on the 20th of August, weeks after my accident. This has caused such a huge inconvenience in my life, my claim advisory was *********** to say the least.