Discover Insure horrible service!

In August 2020 my TV broke. I claimed for it, it was accessed and I was told it was repairable. Fault on the TV was the LED lights packed up and I paid no access. Fast forward to the 12th of June 2021. I updated my home address & I was informed my premium would increase by R40 which I agreed to.I then logged another claim for the exact same fault on the same TV to be told I now I have pay an access which I never had to previously. When I asked why they answered back "that was last year with your previous policy there were no access". So now I was peed off that there were changes made to my policy without my consent. I called Friday the 18th to the servicing department explained everything and they said "they will have to pull the call and then call me in 1 or 2 hours that same day". I waited Friday no feedback. I called back Monday afternoon and I was told "pulling a call is a process" they would call me back that same day. Again waited no feedback. Now fast forward to today I waited till past 1 and decided to call in. I was apologized to and assured someone would call me back. I then get an email with feedback and stated that the consultant never told me about the change in my access. I'm now peed off because 1) They changed my policy without my consent 2) No one calls me with feedback even after requesting to speak to a team leader 3) When I called in again after receiving the email they stating that "they will waiver the access" but for any future claims there will be an applicable access which is BS and to remove the access will cost me more for the exact same cover! I'm now still waiting to speak to a manager or team leader.