Discover Insure does not deliver a good customer experience

Discovery Insure presents itself as a high service organisation. I beg to differ. I have been trying to engage with the organisation to gather some information that is not available on their digital services--I want to speak to a human being not a chatbot or some other vehicle that has been programmes to address a list of queries that do not address my specific requirements.

I have been client for 5 years and will shortly not be a client any longer simply due to this appalling customer service experience.

Discovery is no better than any of the majority of the short term insurance organisations--they genuinely do not care for their clients/customer's experience.