Discover Insure delayed the car repair process and not extending the car hire period.

Claim Number: ********** I'm really unhappy about the service I'm receiving from Discovery Insure. My claim was authorized on 08 September 2017. I took my car in for repairs on 03 October 2017 to Esani Body Shop as instructed by Tshepiso and that is the same day I went to get the courtesy vehicle from Avis.

On 16 October, I got an email from Esani body Shop advising me that Discovery is refusing to give them the correct amount time to do the repairs and for that reason they are not touching my car. On 17 October I drove to Esani and they gave me the whole story and also told me that Discovery has decided to take my car to another repairer. So they were waiting for Discovery to come move my car.

I called Discover on the 18 October asking for the update on my claim and the agent i spoke to told me that Discovery is in the process of moving my car to another repairer and I would get a call that would let me know where the car was moved to. I never got that call until 20 October 2017 when I got a call from a guy whose name is Levi. He told me that he was an accessor from Discovery and he called to tell me that my car might not be moved anymore, He's negotiating for the repairs to be done by Esani. He was going to call me the next week and advise me on the outcome.

I went to Esani on 26 October and that is when Esani told me that got an authorization via email only that morning to fix the car.

Now Esani is still busy with my car. I am supposed to take the hired vehicle back to Avis today 02 November 2017.

I have been calling Discover ********** 751 the whole week because I've given up trying to get hold of my advisor Tshepiso. I spoke to Nombali,Kabelo,Onwaba and Bianca. I have been calling since Monday and I was let to believe that the car hire will definitely be extended for it was not my fault for this delay.

I called twice today 02 November 2017 and both times I got through to Bianca. From that call I gathered that it is only today that the Supervisor is being involved and Bianca told me that my case will be looked at and they will decide if the car hire is going to be extended.

What have they been doing the whole week? I called Avis and Avis has no knowledge of the request to extend the car hire. Avis is expecting their car back and I will be penalized if I don't bring it back today.