Discover Insure

Hi There, This is my second claim through discovery building insurance and the worse service I have experienced from any business. Situation : Electrical error - Claim number : *** Claim was logged in December 2021. We have been promised on multiple occasions that the matter would be resolved, that they are awaiting a report and then now waiting a quotation. The frustration is that no one calls to update on the matter, and one is promised multiple call backs and no one actually puts in the effort to call back. They answer phone like they doing you a favor and that you being unreasonable. No one advised that the electrical company closed over the holidays and promised that they will get back to us soon, never happened. On the 3rd January 2022 i was promised by the consultant that she will call me back on the 4th, its the 5th and no one has called.

I was referred to my broker, Angelinah Dube, her number transfers be to Discovery bank, emailed her she never responded. Got an sms to liaise with Chante Davids, She never answers her calls, never returns calls. Discovery homeowners insurance is just useless. They want to wait till there is more damage and an escalation before they take a matter seriously. Second claim service is worst then the 1st of which i didn't even get an apology for and doubt that this time around it would be any different.

If you don't have telephone etiquette and timeous response to matters and least have the decency to resolve the problem.