BE
Bridget E
1 reviews | Active since Mar 2009
24 May 2022, 11:53
Discover Insure Client experience deterioration
Today I called after sending a written notification of cancelation of my Discovery Insure policy, i called to arrange the removal of the tracker. Only to once again end up with an infuriating situation, where Discovery could not cancel my policy. Hence not being able to book the removal of the tracking device. Now i am receiving endless emails from Discovery advising me to arrange the removal. Notice they dont call me back since it was their inability to complete the request I had which was (a) cancel the policy and (b) arrange the removal of the tracker. Discovery I already spent 17min of my AIRTIME trying to get this arranged, please have someone contact me to arrange the removal of the tracker.
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Bridget E's updateReviewer Update
25 May 2022, 12:50Discovery as I had asked in WRITING what your cancellation process was, I would imagine it was your responsibility to advise me not to cancel if you need 3-5 days and if it impacted your debit run. Just a continued poor customer experience.
BE
Bridget E's update25 May 2022, 12:50
Reviewer Update
Discovery as I had asked in WRITING what your cancellation process was, I would imagine it was your responsibility to advise me not to cancel if you need 3-5 days and if it impacted your debit run. Just a continued poor customer experience.