PS
Paul S
1 reviews | Active since Aug 2017
17 Dec 2021, 18:08
Discover Insurance claims cuts you off to avoid working past 6pm
Tried to log a call at 5:50. Cut off 3 times by the operator and finally at 6pm went through to emergency line as the claims office is closed after 6pm. Can't log a claim after 6pm!! So you get cut off several times so that no consultant needs to work after 6pm.
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Replies (1)
Discovery Insure's replyOfficial
20 Dec 2021, 08:11Good day Paul we apologise for the inconvenience experienced, we did not note any known issues with the telephone lines on said day. You are able to register your claim with us on www.discovery.co.za or the Mobile App in the event that you aren't able to reach us telephonically.
Kind regards
Discovery Insure
Kind regards
Discovery Insure
Discovery Insure's reply20 Dec 2021, 08:11
Official
Good day Paul we apologise for the inconvenience experienced, we did not note any known issues with the telephone lines on said day. You are able to register your claim with us on www.discovery.co.za or the Mobile App in the event that you aren't able to reach us telephonically.
Kind regards
Discovery Insure
Kind regards
Discovery Insure