MF
Mathieu F

1 reviews | Active since Apr 2013

03 Feb 2015, 10:49

Discover Insurance - changed my life for the worse

Joined DI for motor and contents insurance. ****** and submitted claim with reports and evidence<br> Assessor sent to investigate (3 items queried on list, details given) Requested to write a letter of confession for claiming for goods of higher value even though supporting quotes from the supplier submitted with claim<br> Claim rejected, all insurance cancelled and labelled *********. Used letter I wrote used as evidence for rejection! Entrapment? Financed cars uninsured!<br> Approached Ombudsman with all documentation including incorrectly drafted letters to me with incorrect claim numbers, dates and items I never claimed for.<br> Various communications followed with request made for recordings of the day with assessor by Ombudsman.<br> All info from my claim lost on assessors pc and so falls outside of ombudmans remit. I must take Discovery to court?! What about backing vital info on a server<br> I lose all premiums, sell vehicles to protect finances, move to smaller house, managing British Wifes depression, still trying to get her paperwork in order. <br> To date 2 calls from call centre offering me the same insurance.<br> Absolutely no remorse from Discovery - unforgiveable.<br> Avoid at all cost

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Replies (1)
Discovery Insure
Discovery Insure's reply03 Feb 2015, 13:37
Official
Hello Mathieu Fry,

Please refer to your rejection letter dated 27 May 2014, for the recourse that can be taken.

This is our final stance on the matter.

Regards
Seelan
Discovery Insure