Discover bad service from Discovery.

Possible to not give a star?

This is the second time I have had to deal with Discovery Insure this year and I think I will change insurers after this.

From trying to stop me from using my preferred panel beater to not getting back to me - or trying to get back to me in times inconvenient to me after telling them the times I am available - and not answering emails, I am actually fed up. I also filled all my info out on the app (first accident) and they then asked me to resend the information... Second accident I got a call, after everything had been sorted, and told I should have phoned them immediately the accident happened and they would have sorted everything (actually quite a sarcastic remark and tone). They would have sorted everything with THEIR panel beater though.

Also was informed by sms that their assessor had been and authorised repair when the panel beater hasn't even finalised a quote and then got asked to rate my assessor - from whom I am still awaiting a call.

Will go short of naming names as it seems to be a company culture of work avoidance.

In quite a predicament transport wise and they seem not to care (guy I originally spoke to went on leave the next day - didn't tell me he was going to (everyone needs leave but a heads up would have been nice) and doesn't seem to have clued the next guy into the situation... Although I am still to talk to the new guy almost a week after the accident.

******* service and I'm tired of ******* service especially from such a giant in the insurance/medical aid/now banking/life field.