KL
Kgomotso L

1 reviews | Active since Jun 2010

02 Feb 2017, 17:03

Discover agony at its best with Discovery insure. Horrific service!!!!!!!!!!

<p>I logged a claim on 2nd December 2016. My claim was approved and the car taken in for repairs. My claim was updated that the car will be completed by January 27th. The 27th came and went, nobody had the courtesy to call me and inform me that there's a delay or wherether the car is ready or not. It's now 02 February 2017 and i Still don't have my car back, and don't have the rental car anymore as well.. Everytime i call the call centre I get put on hold for about 10 minutes, and still end up with no answer. The inconvenience I've experienced is out of this world.</p>

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Replies (1)
Discovery Insure
Discovery Insure's reply03 Feb 2017, 09:19
Official

We apologize for the inconvenience and disappointment that you experienced in dealing with us recently.

Your concerns have been noted and escalated to our claims management team to resolve promptly.

Regards,

Sakhe

Discovery Insure