Disastrous, unprepared and a pure lack of communication

I had to make a claim for 3rd party cover, the App doesn't provide the ability, now I have a claim that is being canceled because it's for the 3rd party and not mine.

I am still waiting for almost an entire day for some sort of documents to log this and my consultant "Nolisiwe Nkosi" has not even contacted me once.

The phone number redirects to what seems 2 to 3 redirects and then the audio is either cut off, you hear static or the call drops.

I am with you guys for a few months, this is my first proper claim and this is a disastrous experience that questions whether or not I should even continue with the services based on the pure lack of communication [not just for one of the staff, but for another issue with (Eugene N)where I haven't had any feedback about my DQ installation that I have been following up for weeks and eventually gave up], unpreparedness and what seems to be a low budget operation.

I hope someone will actually contact me now so that I can actually use my insurance.