Disappointment with Discovery Insure

I would just like to express the disappointment I experienced with Discovery Insure. They are too quick to sell their product as the best, and tell you all about their great benefits. But when it comes to claiming, they are just slow. It took more than a week for them to authorise a claim that we submitted. Over and above that another week and half later, where they took our car for repairs, they are saying they have not even started to fix the car. Mind you, a courtesy car is only for 30 days. So basically after the 30 days, Discovery Insure would still have not repaired our car. To add on to our frustrations, the claims consultant (Kabelo Chidi) never updates us on the progress, and when you do contact him/her, they never respond to our query. What is the point of having some being allocated to assist us but they never bother to contact or even respond to us.