Disappointing service so far

I broke down with my car on Saturday 6 March 2021 and tried calling Discovery Insure to have my vehicle towed.

To my surprise their emergency numbers went unanswered for more than an hour as I stood with my family along the side of the road.

Its very disappointing to have your medical aid, your insurance and you life policies with a company who cannot answer the phone when you in need.

Eventually on Sunday they answered and told me to rather call on Monday to arrange to have the vehicle towed.

Today, Monday 8 March, they were more or less effecient, arranging for my car to be towed but as it falls out of the radius of "free" towing, I had to pay for the difference to get the car to where it will be repaired.

Currently, I'm disappointed with the performance of the insurance division as I have had previous companies tow my vehicles with absolutely no hassles.

I wait for a reply to try and justify leaving me stranded late at night without answering and then having to charge me for "over and above" what you offer....