Disappointing Service in my claim

I would like to express my disappointment in how discovery has been servicing me regarding the claim I submitted. Firstly, it took discovery a month before they could approve my claim which left me without a car for a month. It then took them another month before my car was taken in for repairs and now that it’s in for repairs, nobody at discovery has been able to give me a proper update regarding the progress of the repairs.

The consultant assigned to my claim is the most *********** service consultant I’ve ever had to deal with, never answers her calls, hardly repairs to my emails and when she does, it’s a mere tick box exercise rather then her resolving my issues.

I’m am extremely unhappy with discovery insure