Disappointing service from Natasja Badenhorst (Discovery)

I’m writing to express my disatifaction at the level of service I received. I’m sure this is not the fault of the business itself, I was meant to be assisted by Nastasja Badenhorst but appalled by the service. If she happens to receive your claim kindly request to speak to someone else! After like 2 emails the consultant ignored all my queries and most upsetting gave have 1 word answers to important questions I needed answered around my claim and concernedmy vehicle and it’s repair. I was initially in contact with a repair centre, a quote to have the vehicle repaired was sent from company A and presented to discovery. Only to find out days later discovery decided to have the car repaired by a different company! Without consulting me or even contacting me. It seems we are at their mercy! The company Discovery chose without me knowing has numerous complaints online. I was afraid the quality of work to be done on my vehicle would not be up to scratch .. Natasja took so long or did not respond to my queries and the car is about to be serviced by a company I am not happy with Not sure what recourse I have