Disappointing Service from Discovery ensure.

I am sick and tired sending emails to Discovery ensure with queries. They go unanswered and then out of the blue you receive an email saying its been closed. I mean honestly, we are paying a premium already to be apart of Discovery Insure and this is the service I receive. I have multiple reference numbers for the same query. I know COVID 19 presents its challenges, but its time to overcome those challenges and adapt and improvise. This is our reality now. Be better.