VC
Visa C
1 reviews | Active since Jul 2016
03 Feb 2023, 12:22
Disappointing service!!!!
Discovery appointed Appliance king to come and assess my air-conditioner Appliance King finally came out on 21/01/23 and installed. The air-condition was not cooling like it suppose to. We were told that it will after running a few hours. On the 23/01/23 after not getting satisfactory service from Appliance King, I immediately emailed Discovery and the discovery contact person by email, stating that the job was incomplete. Discovery insure acknowledge my email. The consultant did not acknowledge my email. I made numerous calls to Discovery.
I am told by Discovery that although I forwarded an email stating work incomplete, the installer got paid. Installed 21/01/23(saturday) complained 23/01/23(Monday), how come they got paid within a day, weekend, considering my email to Discovery stating incomplete? Is this installer favored by Discovery claims? Does Discovery not contact cilents, , making sure of satisfaction service before payment?
Please I need this resolved!!!
To date I have not received a call from Discovery and Appliance King. I made 5 calls to Discovery this morning and still did not get a satisfactory answer , because the claims manager is not in. Awaiting a call from team leader Erica.
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Replies (2)VC
Visa C's updateReviewer Update
04 Feb 2023, 18:53Discovery responded by saying that a team will be coming out today the 04/02/23, and I needed to make sure that someone be home. We waited the entire day, no one came out or contacted us
VC
Visa C's update04 Feb 2023, 18:53
Reviewer Update
Discovery responded by saying that a team will be coming out today the 04/02/23, and I needed to make sure that someone be home. We waited the entire day, no one came out or contacted us
VC
Visa C's updateReviewer Update
09 Mar 2023, 10:59To date my problem is not resolved. Discovery Insure sent out an *********** company to install a samsung 24 btu air-conditioner which was installed incorrectly. This resulted in No cool air blowing. As per above promised that a team is coming out on 4/02/23 by Discover Insure, that did not happen, and I did not receive any communication from them.
On finding out that the installer was *********** and installed the Samsung 24 Btu incorrectly ....not installed according to specifications, resulting in:-
Air is not entering into the unit. The unit is starving from air entering the evaporator, this will cause other complications as well, also causing damage to the compressor due to liquid slug back. hence why it is not blowing cold air. I forwarded this report from Samsung to Discovery.
I still got the run around. I thereafter asked Discovery to get their supplier to remove the unit and get a qualified Samsung company to install a new unit, reason being we not knowing the damages already caused to the unit.
Erica the team lead emailed me saying that , it will be for my cost.
That is when I asked to be paid out, and thereafter the installer can come remove the unit, after all it is my unit at the moment. The installer had taken my old unit.
Then only did I received some response, from Discovery, Erica returned my call almost after 2 months on the 21/02/23. Thami Masina called me on the 27/02/23. Niki on the 2/03/23.
Being ignored and given the run around for 2 months I told Discovery I want nothing to do with their *********** installer on their panel. I will get a new air conditioner installed by professionals.
I am still getting the run around from Discovery Insure. I am Discovery Insure customer, one would expect to be treated with dignity and respect. It is no fault of mine that the installer is ***********. If they were unsure about installing a Samsung unit, it is all in the manual which they failed to read, being over confident. When given the opportunity to rectify, I was given the run around. I further would like Discovery to listen to the recording conversation between myself and Thami Masina on the 27/02/23, in my opinion he was intimidating.
Please can a competent person help from Discovery Insure!
On finding out that the installer was *********** and installed the Samsung 24 Btu incorrectly ....not installed according to specifications, resulting in:-
Air is not entering into the unit. The unit is starving from air entering the evaporator, this will cause other complications as well, also causing damage to the compressor due to liquid slug back. hence why it is not blowing cold air. I forwarded this report from Samsung to Discovery.
I still got the run around. I thereafter asked Discovery to get their supplier to remove the unit and get a qualified Samsung company to install a new unit, reason being we not knowing the damages already caused to the unit.
Erica the team lead emailed me saying that , it will be for my cost.
That is when I asked to be paid out, and thereafter the installer can come remove the unit, after all it is my unit at the moment. The installer had taken my old unit.
Then only did I received some response, from Discovery, Erica returned my call almost after 2 months on the 21/02/23. Thami Masina called me on the 27/02/23. Niki on the 2/03/23.
Being ignored and given the run around for 2 months I told Discovery I want nothing to do with their *********** installer on their panel. I will get a new air conditioner installed by professionals.
I am still getting the run around from Discovery Insure. I am Discovery Insure customer, one would expect to be treated with dignity and respect. It is no fault of mine that the installer is ***********. If they were unsure about installing a Samsung unit, it is all in the manual which they failed to read, being over confident. When given the opportunity to rectify, I was given the run around. I further would like Discovery to listen to the recording conversation between myself and Thami Masina on the 27/02/23, in my opinion he was intimidating.
Please can a competent person help from Discovery Insure!
VC
Visa C's update09 Mar 2023, 10:59
Reviewer Update
To date my problem is not resolved. Discovery Insure sent out an *********** company to install a samsung 24 btu air-conditioner which was installed incorrectly. This resulted in No cool air blowing. As per above promised that a team is coming out on 4/02/23 by Discover Insure, that did not happen, and I did not receive any communication from them.
On finding out that the installer was *********** and installed the Samsung 24 Btu incorrectly ....not installed according to specifications, resulting in:-
Air is not entering into the unit. The unit is starving from air entering the evaporator, this will cause other complications as well, also causing damage to the compressor due to liquid slug back. hence why it is not blowing cold air. I forwarded this report from Samsung to Discovery.
I still got the run around. I thereafter asked Discovery to get their supplier to remove the unit and get a qualified Samsung company to install a new unit, reason being we not knowing the damages already caused to the unit.
Erica the team lead emailed me saying that , it will be for my cost.
That is when I asked to be paid out, and thereafter the installer can come remove the unit, after all it is my unit at the moment. The installer had taken my old unit.
Then only did I received some response, from Discovery, Erica returned my call almost after 2 months on the 21/02/23. Thami Masina called me on the 27/02/23. Niki on the 2/03/23.
Being ignored and given the run around for 2 months I told Discovery I want nothing to do with their *********** installer on their panel. I will get a new air conditioner installed by professionals.
I am still getting the run around from Discovery Insure. I am Discovery Insure customer, one would expect to be treated with dignity and respect. It is no fault of mine that the installer is ***********. If they were unsure about installing a Samsung unit, it is all in the manual which they failed to read, being over confident. When given the opportunity to rectify, I was given the run around. I further would like Discovery to listen to the recording conversation between myself and Thami Masina on the 27/02/23, in my opinion he was intimidating.
Please can a competent person help from Discovery Insure!
On finding out that the installer was *********** and installed the Samsung 24 Btu incorrectly ....not installed according to specifications, resulting in:-
Air is not entering into the unit. The unit is starving from air entering the evaporator, this will cause other complications as well, also causing damage to the compressor due to liquid slug back. hence why it is not blowing cold air. I forwarded this report from Samsung to Discovery.
I still got the run around. I thereafter asked Discovery to get their supplier to remove the unit and get a qualified Samsung company to install a new unit, reason being we not knowing the damages already caused to the unit.
Erica the team lead emailed me saying that , it will be for my cost.
That is when I asked to be paid out, and thereafter the installer can come remove the unit, after all it is my unit at the moment. The installer had taken my old unit.
Then only did I received some response, from Discovery, Erica returned my call almost after 2 months on the 21/02/23. Thami Masina called me on the 27/02/23. Niki on the 2/03/23.
Being ignored and given the run around for 2 months I told Discovery I want nothing to do with their *********** installer on their panel. I will get a new air conditioner installed by professionals.
I am still getting the run around from Discovery Insure. I am Discovery Insure customer, one would expect to be treated with dignity and respect. It is no fault of mine that the installer is ***********. If they were unsure about installing a Samsung unit, it is all in the manual which they failed to read, being over confident. When given the opportunity to rectify, I was given the run around. I further would like Discovery to listen to the recording conversation between myself and Thami Masina on the 27/02/23, in my opinion he was intimidating.
Please can a competent person help from Discovery Insure!