1 reviews | Active since Jul 2017
Disappointing Service
I don't understand the level of negligence with Discovery Insure team. Due to their negligence upon signing up for short term insurance with them, now my credit profile has a negative status of a lapsed policy.
Discovery Insure team confirmed to me an unknow Capitec account used on my policy as an account to debit. This has not been fixed. Plus, their calls are recorded and I would like to believe notes are taken for such calls to ensure there's no unnecessary follow-up steps with the client/client's policy...
Now they are denting my profile with lapsed policies statuses. I need this deleted from my profile immediately because you caused this issue as Discovery Insure. I need this status gone in the next 7 working days.
We will look into this as a matter of urgency and provide you with feedback as soon we can.
Regards
Discovery Insure
We will look into this as a matter of urgency and provide you with feedback as soon we can.
Regards
Discovery Insure
We can confirm that our team has been in contact with you. Your banking details have been successfully updated, and your policy has now been reinstated.
Regards
Discovery Insure
We can confirm that our team has been in contact with you. Your banking details have been successfully updated, and your policy has now been reinstated.
Regards
Discovery Insure