Disappointing service

Disappointing service from Discovery insurance. We were ****** of our possessions (house break in) and sent the CCTV footage and the police case number to Discovery Insurance. The call center agent want me to get a copy of the police document and we have been to the police twice now and they are advising that Discovery can request the document directly from them. My husband and I are now running around trying the get this document but to no avail and the Discovery agent is not helping at all. When we ask to speak to a senior at Discovery we are put on hold for extended amounts of time and never ever get to speak to a senior. Our airtime runs out and we must continue to load airtime due to the extended time we are put on hold. Now, aside from being ****** of our possessions, it's costing us so much just to put a claim through. Petrol driving to and from the police station, airtime and the inconvenience of trying to do all this while still doing a full day's job and then coming home to care for my family. We are frastrated, my premiums are paid in time and in full but it when it's time to claim we get the run around. Now we feel like we are being double ******, by the ***** who broken in and now by Discovery.