Disappointing service

Disappointing service from such a reputable business. For the past 6 months I have been trying to claim for a refund on my vehicle cover as I realised I had two policies running on the same vehicle. By law one can claim 50% back from both parties but for some reason Discovery Insure is not in the business of refunding there clients. I submitted all the relevant documentation to both parties as per their request, Old Mutual paid me back within a few days but unfortunately I am still waiting on Discovery.

I make a point of phoning Discovery to follow up on my claim every week or so and every time I have to explain my story over and over again. My claim has been escalated so many times now, it must be on the top floor by now.

I even received a email conformation that the funds would be paid last month but I am still waiting.

I phoned again today but as per usual nothing has transpired and the agent advised me that she would escalate my enquiry. I then explained that I would like to speak to a manager to resolve the issue today as it has been six months but unfortunately the manager was not available but someone would get back to me.

I am generally a very patient person but now I am at a point where I need to escalate my frustration and disappointment.

How much more time, energy and airtime do I need to invest in order to get my money paid back.

On a positive note, the agents are always very helpful but that is as far as it goes.