Disappointing service

Added building insurance and renegotiated my car insurance premiums. However the amended policy schedule only relflects the building insurance added and the discounted rate on my car insurance was omitted. Phoned back and the customer agent said it will be rectified the next day. Never happened. Phoned again and they promised to call me back after listening to the recordings. Still waiting...feels like the call centre agents does not care to resolve this issue caused by their poor service. Utterly disappointed, why should I follow-up the whole time. I expect Discovery to be pro-active in resolving the problem.