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phumlan K
1 reviews | Active since Mar 2012
03 Mar 2016, 12:45
DISAPPOINTING SERVICE
I JOINED THIS INSURANCE BECAUSE OF THEIR REPUTABLE BUSINESS IMAGINE HOWEVER THEY DONT AS REPUTABLE AS THEY CLAIM AFTER WAITINING FOR MORE THEN TWO MONTHS FOR THEIR DQ TAG AND PAYING FOR VITALITY DRIVE IM UNABLE TO EARN POINTS OR BENIFITS FROM THIS SERVICE, I HAVE BEEN CALLING THE CALL CENTRE REQUESTING FOR DELIVERY, THEY MAKE PROMISES BUT STILL NOTHING YET THEY CONTINUE TO CHARGE ME ON MONTHLY BASIS.
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Discovery Insure's replyOfficial
03 Mar 2016, 16:48Hello lanie236,
Thank you for bringing your concerns to our attention.
As discussed, we have reinstated the Vitalitydrive program membership and confirm that our Vitalitydrive team are working your cashbacks rewards retrospectively.
The issues that led to the non-delivery of your tag have been dealt with and a new booking with our courier partners has been made.
Please accept our sincere apologies for the frustration experienced in this regard.
Regards,
Sekgobola
Discovery Insure
Thank you for bringing your concerns to our attention.
As discussed, we have reinstated the Vitalitydrive program membership and confirm that our Vitalitydrive team are working your cashbacks rewards retrospectively.
The issues that led to the non-delivery of your tag have been dealt with and a new booking with our courier partners has been made.
Please accept our sincere apologies for the frustration experienced in this regard.
Regards,
Sekgobola
Discovery Insure
Discovery Insure's reply03 Mar 2016, 16:48
Official
Hello lanie236,
Thank you for bringing your concerns to our attention.
As discussed, we have reinstated the Vitalitydrive program membership and confirm that our Vitalitydrive team are working your cashbacks rewards retrospectively.
The issues that led to the non-delivery of your tag have been dealt with and a new booking with our courier partners has been made.
Please accept our sincere apologies for the frustration experienced in this regard.
Regards,
Sekgobola
Discovery Insure
Thank you for bringing your concerns to our attention.
As discussed, we have reinstated the Vitalitydrive program membership and confirm that our Vitalitydrive team are working your cashbacks rewards retrospectively.
The issues that led to the non-delivery of your tag have been dealt with and a new booking with our courier partners has been made.
Please accept our sincere apologies for the frustration experienced in this regard.
Regards,
Sekgobola
Discovery Insure