Disappointing serves from Discovery Insure

Disappointing serves from Discovery Insure. I requested a callback on the website in March 2023. Still no callback. I changed my Fabled, added the new one and deleted the old one. This was in February 2023. Still paying for the deleted one. I called this morning 17 May 2023 to make a change on my policy, more than 30min on hold to speak the first level (useless) of assistance. This is a 3rd world company on all levels!!!!!