1 reviews | Active since Mar 2009
disappointing quote for loyal existing customer
<p>I am very disappointed with Discovery. I have medical insurance, car and household insurance with them. I tried to get a quote on building insurance as we are buying a new home and they cannot better the quote that our bank is providing us with through Outsurance. On the principal that our own insurance company can't give us a better quote, I don't see why I need to stay loyal to them? I might as well stay with the bank insurance i.e Outsurance. Very disappointing!</p>
Dear Sherry
Thank you for bringing your concerns to our attention, regrettably we cannot adjust our premiums due to other companies quoting lower.
While we would appreciate the business, we also acknowledge that premiums can be a deciding factor.
Regards
Thabani
Dear Sherry
Thank you for bringing your concerns to our attention, regrettably we cannot adjust our premiums due to other companies quoting lower.
While we would appreciate the business, we also acknowledge that premiums can be a deciding factor.
Regards
Thabani
HI
Well your response defintely doesn't change my views either, of course you can adjust your premiums if I already have 3 types of insurance with you, it would be expected I get a discount or better premium than other companies that have quoted me. This has left a bad taste in my mouth. This is not quality service at all and I'm very unhappy.
Regards,
Sherry
HI
Well your response defintely doesn't change my views either, of course you can adjust your premiums if I already have 3 types of insurance with you, it would be expected I get a discount or better premium than other companies that have quoted me. This has left a bad taste in my mouth. This is not quality service at all and I'm very unhappy.
Regards,
Sherry
Hi Sherry
Thank you, your views on this matter are noted.
Regards
Thabani
Hi Sherry
Thank you, your views on this matter are noted.
Regards
Thabani
Hi
Please note then that I have received a even better premium from Outsurance through the bank and it has now resulted in you having now lost my business.
Hi
Please note then that I have received a even better premium from Outsurance through the bank and it has now resulted in you having now lost my business.