1 reviews | Active since Jul 2013
Disappointing! I get debited for a vehicle removed
2 major issues...<br> <br> I called in last week Friday to remove a vehicle from my policy and this week I got debited for it after having received the new plan with 1 vehicle and household contents only. It is disappointing because they did not disclose that I could still be charged. Furthermore, I queried the premium for the remaining vehicle as I got a cheaper quote with another provider and the consultant advised that I will get feedback within 48 hours regarding a lower premium instead of cancelling my policy. It is almost a week and I have not received any means of confirmation.<br> <br> I would rather leave discovery and go elsewhere because this is unacceptable. Promises not fulfilled and taking money from me after I did what I had to do to remove the other car. <br> <br> I would like to remove the remaining vehicle as well, with my household contents and get refunded for being debited incorrectly. I will go with another insurance company.
Thank you for the time afforded earlier.
We note your dissatisfaction with the experience and can reaffirm that standard process was not followed in both occasions. That is; none advisory of the financial implication of your policy amendments and feedback notification of the premium review being sent to an incorrect email address.
We note your request that the credit amount on the policy be off set on the next premium billing and not to process a refund. Also that we have resent the premium review correspondence.
Once again we apologise for any frustration experienced in this regard.
Yours sincerely
Sekgobola
Discovery Insure
Thank you for the time afforded earlier.
We note your dissatisfaction with the experience and can reaffirm that standard process was not followed in both occasions. That is; none advisory of the financial implication of your policy amendments and feedback notification of the premium review being sent to an incorrect email address.
We note your request that the credit amount on the policy be off set on the next premium billing and not to process a refund. Also that we have resent the premium review correspondence.
Once again we apologise for any frustration experienced in this regard.
Yours sincerely
Sekgobola
Discovery Insure