VM
Vivi M
1 reviews | Active since Sept 2019
13 Sept 2019, 15:20
disappointing customer care
I'm really disappointed with the discovery insurance my car was stole and recovered on the 25 June 2019 it took the a full month of July to approve the claim and even now my car is not be repaid . and the worst part is that is was only the wiring that they had to deal with . this matter has been forwarded to the Manger and the consultant who was dealing with us never even bother to respond to my email to hear me out
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Replies (1)
Discovery Insure's replyOfficial
13 Sept 2019, 16:28Good day Vivi
Thank you for raising your concerns.
Whilst we acknowledge your distress, we advise that the repairer and the insurance company has no direct control over parts delivery or availability.
We do note that the team is handling the matter with haste.
More information will be given to you directly.
Apologies for any inconvenience that may have been caused.
Regards
Discovery Insure
Thank you for raising your concerns.
Whilst we acknowledge your distress, we advise that the repairer and the insurance company has no direct control over parts delivery or availability.
We do note that the team is handling the matter with haste.
More information will be given to you directly.
Apologies for any inconvenience that may have been caused.
Regards
Discovery Insure
Discovery Insure's reply13 Sept 2019, 16:28
Official
Good day Vivi
Thank you for raising your concerns.
Whilst we acknowledge your distress, we advise that the repairer and the insurance company has no direct control over parts delivery or availability.
We do note that the team is handling the matter with haste.
More information will be given to you directly.
Apologies for any inconvenience that may have been caused.
Regards
Discovery Insure
Thank you for raising your concerns.
Whilst we acknowledge your distress, we advise that the repairer and the insurance company has no direct control over parts delivery or availability.
We do note that the team is handling the matter with haste.
More information will be given to you directly.
Apologies for any inconvenience that may have been caused.
Regards
Discovery Insure