1 reviews | Active since Mar 2021
Disappointing AGAIN!!
Once again I find myself stranded along the side of the road and questioning whether moving my insurance to Discovery was such a good idea...
Jolene Schultz even has the audacity to tell me that Discovery can assist with a car but I have to collect it myself...
Maybe you weren't listening when I said I stuck with car on the N3...??
I WILL be moving my insurance once I get acceptable quotes as I don't believe in poor customer service especially when paying such a high premium. I also cannot believe that you can ONLY allow 2 tows for the whole entire year... That also with its "terms and conditions".
Jolene was also not the friendliest...
Imagine breaking down on the side of the road and having a customer agent not even sympathetic to tour situation...
I think for me it's bye bye Discovery...
And if you think your checking in with me was a demonstration of excellent service, then clearly you are mistaken.
I am still awaiting a response from my first complaint where you couldn't answer my calls or any emergency response on the app that went unanswered. I've got the call logs to prove it...
Your service was mediocre at best and your attitude was "sorry but thanks for your premium"...
And if you think your checking in with me was a demonstration of excellent service, then clearly you are mistaken.
I am still awaiting a response from my first complaint where you couldn't answer my calls or any emergency response on the app that went unanswered. I've got the call logs to prove it...
Your service was mediocre at best and your attitude was "sorry but thanks for your premium"...