SR
Sherry R

1 reviews | Active since Mar 2009

19 Jan 2017, 19:44

Disappointing

<p>I spoke to Discovery last year and asked if I could get a discount, I was told I would be legible the beginning of this year after I have been claim free for a year. I have bought a house in the suburb next to me and my car will now be in a locked garage. To my surprise I am given a higher premium. I was told u don't qualify for a discount for another year months. This was not what I was told before. I was told that I'm in a higher risk area where I'm in fact will be about 1-2km away. I would like to see the statistics that show this information. I would also like to ask for someone in a higher position to personally evaluate my policy and not just base it on what a computer says. I find this unfair as my new house will be securing my car in a garage where it isn't right now. </p>

0
Replies (2)
Discovery Insure
Discovery Insure's reply20 Jan 2017, 17:00
Official

We apologize for the inconvenience and disappointment that you experienced in dealing with us recently.

We will query your concerns with our pricing team and provide feedback once done.

Regards,

Sakhe

Discovery Insure

SR
Sherry R's update27 Jan 2017, 11:16
Reviewer Update

I am further disappointed as no one has contacted me as per Discoverys response. I'm beginning to wonder if your customers are important to you or not