Disappointing.

I’ve been wrongfully debitted. I call to query this and it became a blaming game between the company and broker. After stating I have the signed policy with the changes I had requested to be made on it, I was told it wasn’t possible to have that type of cover, however, seeing as it was done by a broker they would make an exception. I was frustrated and asked to cancel as the difference between the old policy and new updated one sits at R1100, R1100 which I cannot afford to lose right now being that I’m on a temporary lay off at work. After a 42 minute Call I was told I would be called back so the necessary changes could be redone for me I.e they would honor the new updated schedule I singed and I could get a refund for the erroneous amount. I still have not received a response after expressing that this extra amount was not budgeted for and I really need this refunded urgently. This is really the worst time to be doing things like these, really sad on discovery’s part.