Disappointed with the handling of my claim and the service from Tshepo Kekane

Disappointed with the handling of my claim and the service from Tshepo Kekane

On the 7th October I add a accident and my car was towed Assessment/Panelbeater. On the 10th October the car was booked for Assessment, had to phone Discovery to informed them that they booked the assessment in the wrong place, on the same day they booked again the assessment in Pretoria while my car was in Randburg, eventually they got it right and the car was assessed.

On the 12 October received a notification of which repairer was going to do the work, as soon I saw that I called Discovery to change the Repairer, they informed they going to send a email to the relevant person to change it.

Everyday I had to called to find out what was happening and to see if the repairer had being changed, no one could inform me, the only thing was its with the assessor, eventually on Friday the 14 October I phoned the assessment company only to find out that the Repairer already started to strip the car and that they only received notification to change the repairer on the Thursday Afternoon, look like that my request had fallen on death ears.

During this time I never received a call from the person supposed to be handling my claim Tshepo Kekane, send emails and at one stage his emails bounced back, eventually Tshepo rep**** to my email and said he try to call with no success, which that was not that case I never received a call.

Eventually I received a call from Tshepo, while I was talking to Tshepho, we just got cut off or he just cut me off, send an email to Tshepho and his supervisor that it was wrong of him to cut me off while I was talking, from then I have not hear from any of them. I'm very disappointed with the service i received from Tshepo Kekane and his supervisor, was waiting for Discovery to send me the email with the survey until today nothing I haven't received any email with the survey for me to do.

I suspect that Tshepho did not send the survey because he new I was going to give him a bad review and rate a poor service.