Disappointed with my insurance Discovery

Good day I had a break in on 10 December 2021.

The broke the burglar bar to gain entry to my house. I called on 11/ December after I obtained case number ad block phones. I then started my emails, on what was requested from me. my first email was on 13 December 15h04 with my list ... proof and quotations. on 15th December I had to resent my emails, due to no response from the claims handler . I resend all my mails again to a new claims handler who told me that the claims handler is on leave. On 17th I mailed for an update ... no response. then I received an sms informing me that my claim has been re-allocated to a new claims handler . I called and was requested to sen some information again, the lady said they did not received all emails.... yet it went threw from my side.

I called again 20th December just to be informed the claims handler is busy and will get back to me soon.

I emailed and asked for a written update in my claim,,,, no response.. Today 22 I called again asked for an update... just to be informed they did not received all my emails.

so I resend the mails and proof requested. I counted I had send so far in total 36 emails......... keep resending information and proof..... really...

I seriously have my doubts about my insurance..... I spoke to my daughter who also is with Discovery... she is rethinking her insurance with discovery.

How can a person be treated like this.... when you had a break in ... your privacy has been violated, your house has been left a mess by the culprits..

And I must keep on phoning and emailing for action on this.....

The incident happened on the 10th December . I reported to my Insurance all on 11 December, and started sending the proof emails.

Yet today is 22nd 11 days later and im still like a chicken with no head.

is this how me the victim getting treated by my insurance ......

I am very disappointed in this kind off treatment really