Disappointed with discovery insure

I have been very disappointed with the discovery DQ tracking system and the cellphone app that I am supposed to use to track my driving behaviour. For the last two months, I have not been able to track my driving because the app does not work on my phone. I tried uninstalling it and installing it back and it only works for a bit and stops working. I have been very disappointed. I left an insurance company where I was paying R2500 for the same ensured items with discovery and now I am paying over R3000 and the amount of work that I am having to do in order to get cash back is too much. The systems provided to assist in doing that are not working and they are all just frustrating. At this point I am actually ready to just move on to another insurance as discovery is not just expensive but the cumbersome processes to follow in order to get loyalty rewards is not even working. When I joined i was prepared for the high premium, the cumbersome processes, but not the dysfunctional apps and so on.