SM
Shinaaz M

1 reviews | Active since Jan 2025

16 Jan 2025, 12:11

Disappointed in the level of servicie

Good day

To whom it may concern

I am writing to express my disappointment at the rejection of the abovementioned claim. Reason cited for the rejection is that property was not insured as a business. I would like to bring to your attention that when I initially took out the insurance policy a Discovery Valuator visited the property and was aware of its nature. The property is zoned as an Agricultural Holding plot, not a commercial property or business operation. I had understood that this is comprehensive insurance and the policy covered damages caused by storms and other natural disasters. I would appreciate it if you could review my policy and the assessment report from the initial visit. The rejection of this claim is unfair as this is not a business but a farm plot which was assessed before my insurance was accepted, this is no business so how can I insure a business property if it is not a business. I am very upset and will consider cancelling this policy in full as this is grossly unfair. Discovery accepted and assessed the property and collected the full premium every month, but when there are damages caused by weather not self made damages Discovery rejects the claim . Grossly unfair?? I request that this decision be reconsidered. Please let me know if you require additional information to support my claim. Policy Nr: ***

Thank you for your attention to this matter.

Shinaaz Magerman

0
Replies (2)
Discovery Insure
Discovery Insure's reply16 Jan 2025, 12:15
Official
Good day Shinaaz

Thank you for reaching out to us with your concerns. One of our consultants will be in touch to assist as soon as possible.

Regards
Discovery Insure
SM
Shinaaz M's update20 Jan 2025, 10:31
Reviewer Update
Who has decided its a commercial property cause it is not register as a business, my son live on the property. They are planting as a hobby, this was set up when the evaluator came out to evaluate the property. So it is decided by you that it is a business when it is not. Till today a consultant has not contact me. I now have to get my feedback from Hello peter. Can I get a manager to call me and set up a meeting cause the way this claim is being handled is very unprofessional