Disappointed in service delivered from Discovery insure..

I have logged a telephonic complaints on 07.9.21 of the fact that I am not satisfied with the complete repairs done to my vehicle by a subsidiary of theirs, after getting minimal to no feedback during the repair process and when I state minimal, I am to date still to receive any kind of follow up call or even email from any of the consultants spoken to, 14.09.21 I called to get feedback regarding this complaints, to which I was referred to the Panel shop, their subsidiary, having to follow up where this matter is, totally unacceptable according to me, afterall I never had a choice in that aspect of matter at first and since I believe my relationship regarding my vehicle insurance is with Discovery, and not the Panel shop, why now that I'm not satisfied with the complete workmanship delivered I have to follow up with the Panel shop, which in the meantime leaves me with a vehicle that I believe is not completely safe to drive, and this is what I do a healthy 70% of the time, which they are completely aware of, so may I please be assisted, as if, and heaven forbid, another accident happen ,would this be the same course of action taken on their behalf, and in my humble opinion lack of care for their customers satisfaction, and safety.