Disappointed/ Frustrated Customer

I have my medical aid (Since 2022), car insurance (Since Feb 2025) and I have just signed up for the discovery banking account. I am considering canceling all of it and looking to switch providers based on my experience over the last month. Firstly, they have increased my premiums on my car insurance and medical aid. Fine ! my medical is delt with by the company I work with and taken out of my salary, yes there is other medical aid options I can switch to that my company deals with... As for the car insurance absolutely frustrating, my premiums went up drastically and someone tried to call me after the first debit was made, I advised the lady that I couldn't take the call but i do need to speak to someone as i cannot afford the new premiums and i also gave her a time to call me, did she call ? No .... I went into the insurance app and logged a request for a call back the next day someone gave me a call back and transferred me to a department i waited on the line for sometime and the call dropped, after which i reached out to other providers for a more affordable premium and benefits i did find a provider i can afford thats covers everything i have on the "classic plan" (bare in mind i have not claimed during the entire time i have had the car insurance). I call discovery today with the intention of staying however to call in is extremely painful as there is so many options just to get someone to speak to, the countless apps is useless and not even user friendly and when i did eventually get to someone instead of lowering my premiums to keep me she was rude and offered to lower my entire plan yet advising her i am getting the same thing somewhere else with a lower premium and a lower excess fee. Yes discovery does cover R0.00 excess on disaster, theft, hijacking etc. But that alone doesn't mean i should stay provided i drive a non-risk vehicle park at guarded, gated facilities and with an affordable excess it is reasonable. Cars depreciate why is my premiums increasing for the same thing I had last year. Discovery you have lost someone that has their medical + my kid on the medical aid, car insurance and i was about to switch banks. I am sharing my experience with people i work with, my family members that have your medical aid and car insurance as well.

To add, I have cancelled my car insurance and will proceed to exit from the medical aid and close the bank account.

To the consultant that said "Your R108.00 cash back will be forfeited" Keep it ! Rude !

I have never experienced such disrespectful consultants ever when i called in but when you want to exit this is the treatment. I have spoken to some amazing people at discovery that is extremely helpful, kind, patient and honest. Sad to leave, but I am only leaving because of the treatment and the affordability.

I too work in a contact center !