Disappointed client

Words I have none as to the disappointment for how me and my husband is being treated by the consultants of discovery, you guys have such a great name but it seems that you are not able to live up to it, we are 3rd party claimants and our claim is at the finance department, we were told that the payment would be expedited and that updates would be sent through, and to this moment it hasn't been like this, we are being inconvenienced in this whole thing, we had to make other arrangements to get to work and school for my children and day care which was at an extra cost, we are unable to move forward, our car has been written off so we have to rely on public transport, which can be very unpredictable, but it seems as there's not a care in the world, just promises that turns up empty. We were considering that when all is done that we would make a move to join discovery, but after this, you would probably, "what's one missed client", but it's not about that, it's about integrity, which is an issue in finding.....yes there's a process, but does it take all that weeks just to put a payment through, and yes we are not the only clients, but does have to be all this? I'm very disappointed at the service we receiving for what was supposed to be SA's top insurer.