Disappointed Client

Good afternoon sir

I have lodged in a claim two months ago as my vehicle had a problem due to flooding. The claim ref. no is *** & the car is an Audi Q5 with the registration number HHL355EC. The first complaint is the way you have handled the situation with Avis where you rented a car for me. I ended up being billed by Avis firstly with+ R1800 and secondly with+ R4100 without any explanation. Secondly the way my claim was handled by Dineo from your company who lately promised to update me and nothing coming. On the 5th of August I called Dineo after several calls to her promising she would get back to me and I was referred to Anna Ditsego as Dineo was absent from work. Anna also promised me that she would enquire about this claim & get back to me that day only to find to also getting empty promises from her.

Kindly attend to this matter as soon as possible as I am your loyal customer as I never missed not a single premium . As of now I am a limping old lady who solely depends on that car for moving to and from.

Kind regards Nonkanyiso Vutula.