Disappointed client

i am so disappointed in this company, i was covered with budget insurance from 2018 until last year when I decided to move to discovery because I felt like I was paying too much for a car that's losing its value, the process of moving from 1 insurance to another was perfect.

December 13th 2021 after work I was involved in a car accident and my car is a write off, after the day of the accident I had to call discovery non stop I was given an claims agent by the name of Sandile Mbatha, he never called me to take my statement as to what happened during the scene. I had to call and give my statement since the accident I am supporting my network provider because I have to call the call center and wait on the line for more then 40mins and the agent are not sure as it what's planning with my claim they tell me that they need to escalate with different departments. the only time Sandile Mbatha called me was when i spoke to Busisiwe and Nqobilem and I asked that my claims consultant to be changed because I once asked him to call me and he never did and he didnt bother to email me back when he asked me to send him the change of ownership form because I didnt attached the Nas I HAD TO CALL THE CENTER AGAIN AND THATS WHEN THEY TOLD ME THAT I HAVE TO ATTACH THAT FORM Another thing when i call the center and ask how much is the value of my car they all dont KNOW (so far I got R102.00, R94 000 and R104 000) When I called in last week not sure which day was it cause I call in almost everyday I was told the model of my car is 2014 but MY CAR IS A 2015 MODEL SO THE QUESTION IS WAS I PAYING FOR A 2014 MODEL SINCE I JOINED THIS COMPANY I called in again today and i was told it was not changed! and that lady I forgot to take her name promised that she will send me the agreement of lose form today before she knocks off at 6pm still nothing i am so disappointed and I am afraid the claim wont be resolved before month end