Disappointed by Discovery SP

Ive had better service from Discovery Insure, but my last experience was disappointing. They sent AA to jumpstart me and they made a point that they will attend to me exactly 40min later. I've had assistance from the other SPs before n they were much quicker n kept me informed than AA. They don't call to advise they'll be attending to you they just show up at a time that best suits them. Willie Scholtz from emergency followed up 45min later.