YB
Yusuf B
1 reviews | Active since Jan 2011
19 Dec 2024, 14:30
Disappointed at service
Did a fire claim with regards to kitchen contents. Thankful they approved some of the claim, but unfortunately never reverts back to you with issues and I have a stove that is movable that they don't want to pay out, furthermore my fridge was damaged but the assessor feels that it just needs a wipe down. When you call to ask about the other items keep saying waiting for a quote. Really disappointed as client.
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Replies (3)0
Replies (3)
Discovery Insure's replyOfficial
19 Dec 2024, 14:39Good Day Yusuf,
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
Discovery Insure's reply19 Dec 2024, 14:39
Official
Good Day Yusuf,
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
YB
Yusuf B's updateReviewer Update
06 Jan 2025, 11:08Im really disappointed, that my stove was not covered as well as FRidge.
i would like to know how is it possible that an assessor assess over the phone without a physical check.
it seems that we will be cancenlling our insurance over 10 years with discovery
i would like to know how is it possible that an assessor assess over the phone without a physical check.
it seems that we will be cancenlling our insurance over 10 years with discovery
YB
Yusuf B's update06 Jan 2025, 11:08
Reviewer Update
Im really disappointed, that my stove was not covered as well as FRidge.
i would like to know how is it possible that an assessor assess over the phone without a physical check.
it seems that we will be cancenlling our insurance over 10 years with discovery
i would like to know how is it possible that an assessor assess over the phone without a physical check.
it seems that we will be cancenlling our insurance over 10 years with discovery
YB
Yusuf B's updateReviewer Update
10 Jan 2025, 09:35i have reported the claim with the poor service received from discovery.
YB
Yusuf B's update10 Jan 2025, 09:35
Reviewer Update
i have reported the claim with the poor service received from discovery.