Disappointed and let down to say the least

Let me preface this by mentioning that I have been a discovery insure client for about 2-3 years now. Over and above my medical aid for about 13 years and my banking for also 2-3 years.

In June this year I was notified that it was my policy anniversary and my premium would increase by about R600. Take into account that I have not claimed EVER with this insurer and I have not had any additions during the last year. In the beginning of July, I reached out to them and as I was about to cancel, the agent offered me a discount of about R700. He told me that I could either request a refund or the difference would be deducted from my next debit order. My new monthly premium was now R4300. I accepted. Unfortunately this was not the case. The premium has been adjusted but my debit order on the 1st of August was still the R4300 and not the amount less the discount that was allowed for the month of July 😔 sadly I will be cancelling the entire policy. There are cool benefits for a discovery client but unfortunately they don’t value loyalty and they make these type of mistakes that are unacceptable for a “reputable” company. Let’s see how long it takes them to refund me.